Simplifying ITIL for ITSM

Simplifying ITIL one by one:

ITIL V3 best-practice guidelines across the five stages of the service life-cycle are
complex in nature and understand to interpret. ITIL libraries are abstract and didn't provide implementation details.

The ITIL process framework concentrates on the service lifecycle and the how that service management components are structured and linked in that framework. It personifies road-map for IT companies that are looking to improve on service quality levels and align more closely with business objectives to create value for their clients.

Process Improvement Program(PIP):

PIP a small concept but have larger impact, Process improvement program designed on multiple aspect of any process with a Plan-Do-Check-Act (P-D-C-A) steps and a strong feedback mechanism will make process pitfalls to more robust. Looking from the microscopic level at any of the existing process in an organization from concept of PDCA cycle and multiple checks will increase the probability of success for PIP which can be applied as generic template for any of the existing processes.

Take one : Availability Management

Availability Management focuses organizations to make happen the IT service-availability to support the business functions both as a customer and service provider.

Availability Management facilitate the contract of performing certain functions on a continuous basis for period of time. It also gives a entitlement of sustainability, maintainability, reliability, up-time and downtime, backup of services to be restored in contingencies and at the same time security of data from any threat.

Above practices requires quantity and quality of people and technology in sync to get best results. Obviously ITIL is a structured framework, which provide certain way of acting and handling operations but not necessarily an out of the box solution to a problem.

P.S.:

The IT Infrastructure Library originated as a collection of books, each covering a specific practice within IT Service Management. ITIL was built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.

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