Project Portfolio-Program Management

Simplifying ITIL one by one: ITIL V3 best-practice guidelines across the five stages of the service life-cycle are complex in nature and understand to interpret. ITIL libraries are abstract and didn't provide implementation details. The ITIL process framework concentrates on the service lifecycle and the how that service management components are structured and linked in that framework. It personifies road-map for IT companies that are looking to improve on service quality levels and align more closely with business objectives to create value for their clients. Process Improvement Program(PIP): PIP a small concept but have larger impact, Process improvement program designed on multiple aspect of any process with a Plan-Do-Check-Act (P-D-C-A) steps and a strong feedback mechanism will make process pitfalls to more robust. Looking from the microscopic level at any of the existing process in an organization from concept of PDCA cycle and multiple checks will increase the probabi...

IT service management (ITSM) Model and its effectiveness: In today's Agile environment where clients needs and fast changing business environment keeps service delivery  on top of the minds of CIO, over a period of time many frameworks have grown up as part of service delivery management which have standardized as well like ITIL (IT Infrastructure Library) that guides us in delivering services with quality and efficiently which satisfy client needs and demands. ITIL objective focuses on implementation of delivery model and how efficiently we can optimize resources to best availability to infrastructure and other services offered. ITIL encompasses as structured framework which has five elements as part of service life cycle named as  Service Strategy,  Service Design,  Service Transition,  Service Operation,  Continual Service Improvement. Now the question is how these elements be accommodated in day to day operational level implementation. Ab...