Simplifying ITIL one by one: ITIL V3 best-practice guidelines across the five stages of the service life-cycle are complex in nature and understand to interpret. ITIL libraries are abstract and didn't provide implementation details. The ITIL process framework concentrates on the service lifecycle and the how that service management components are structured and linked in that framework. It personifies road-map for IT companies that are looking to improve on service quality levels and align more closely with business objectives to create value for their clients. Process Improvement Program(PIP): PIP a small concept but have larger impact, Process improvement program designed on multiple aspect of any process with a Plan-Do-Check-Act (P-D-C-A) steps and a strong feedback mechanism will make process pitfalls to more robust. Looking from the microscopic level at any of the existing process in an organization from concept of PDCA cycle and multiple checks will increase the probabi...