Skip to main content

Dissecting IT service management (ITSM) Model in Mid Size companies

IT service management (ITSM) Model and its effectiveness:

In today's Agile environment where clients needs and fast changing business environment keeps service delivery  on top of the minds of CIO, over a period of time many frameworks have grown up as part of service delivery management which have standardized as well like ITIL (IT Infrastructure Library) that guides us in delivering services with quality and efficiently which satisfy client needs and demands.

ITIL objective focuses on implementation of delivery model and how efficiently we can optimize resources to best availability to infrastructure and other services offered. ITIL encompasses as structured framework which has five elements as part of service life cycle named as Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. Now the question is how these elements be accommodated in day to day operational level implementation.


Above listed service life-cycle elements can be customized according to organisation needs which again energized with six sigma, and other control methods. At the more granular level it has been further categorized into several criteria which are named as in ITIL V3 like Availability Management, Problem Management, Capacity Management, Release & Deployment Management, Change Management, Request Fulfillment, Event Management, Service Asset & Configuration Management, Financial Management, Service Catalog Management, Incident Management, Service Level Management, IT Service Continuity Management, Service Portfolio Management, Knowledge Management will be used as per organization suitability metrics.


Obviously these terms looks quite abstract in nature but can be deciphered at more specific requirements at times needed but in general it provides a governance framework as part of service delivery management with effectiveness in many ways.



ITIL® V3: A Pocket Guide (ITSM Library)

Labels:

Comments

Post a Comment

Popular posts from this blog

Porter's outside-in and Hammel - Prahald's Inside-out

Over the years inspiration and motivation to out do something which creates spark in the genre of concurrent times is always been challenge for all of us, to make things happen requires a plan, an out of the box solution to rationalize its existence. More often than not inspiration are unknown to us, which may leads to different scenarios of multiple ways of looking at things differently and indifferently also, anyways there are always n-1 degrees of freedom to think differently for n+1 different ways looking at things. Inspired by a spiral which is coincidentally a galaxy in our spatial system gives us views like --if one start from a point from outer end to reach at center, will reach from outside-in and if one starts from the center and circle outwards move than that will be inside-out thinking. So again its up to individuals, which way move. Traveling by we see stars and other objects binding each other with gravitational forces. Galaxy One of the many management stra...
Post a Comment
Read more

Consulting rhymes with Insulting, is it so?

Reading from a dilbert strip with funny lines like do a lot of con and insulting together will result in consulting . Above line summarizes the business of consulting to take down the line  the negative notion about consultant because consultant are offering services they have with and not what client need or business requires. So, what is a consultant? A consultant is professional who plays different roles , who acts as a enabler, who has competence to attain knowledge  and skills to apply at business, who is a integrator, acts as a advisory and many acts who does for the client as a service provider which is billable . So, skill of acting as a consultant is a consultant. So, What is the business of consultant?   With the evolution of IT consulting business is now more competent and rapidly changing.business environment is making consultant job more challenging and useful to business. So how does a consultant's career take start and a true consultant will...
1 comment
Read more

Simplifying ITIL for ITSM

Simplifying ITIL one by one: ITIL V3 best-practice guidelines across the five stages of the service life-cycle are complex in nature and understand to interpret. ITIL libraries are abstract and didn't provide implementation details. The ITIL process framework concentrates on the service lifecycle and the how that service management components are structured and linked in that framework. It personifies road-map for IT companies that are looking to improve on service quality levels and align more closely with business objectives to create value for their clients. Process Improvement Program(PIP): PIP a small concept but have larger impact, Process improvement program designed on multiple aspect of any process with a Plan-Do-Check-Act (P-D-C-A) steps and a strong feedback mechanism will make process pitfalls to more robust. Looking from the microscopic level at any of the existing process in an organization from concept of PDCA cycle and multiple checks will increase the probabi...
Post a Comment
Read more